Help Centre

Frequently Asked Questions

Currency $$$

What currency are your prices in?

Placing an Order

How do I place my order?

When will my order arrive?

How do I track the shipment of my order?

What if I get an error when placing an order?

How will I know that you have received my order?

How will you ship my order?

Can I see previous orders?

How do I search for what I am looking for?

Security & Privacy Questions

Is my online transaction secure?

Is my personal information safe with you?

What is your privacy statement?

Payment Questions

What currency are your prices?

What are my payment options?

Product Questions

How do I choose the right filter?

How do I know when to change my Everpure filter?

My Everpure filter has some marks on the outer surface. What does this indicate?

What if the cartridge leaks after installation?

What if the filtered water appears cloudy after a new cartridge is installed?

What if my filter slows down earlier than normal?

How do I know when to replace my filter?

Which cartridge fits with what head?

How do I change the filters?

Is there an alternate cartridge to the Q1000?

How do I relieve the water pressure on the filter in order to change it?

What do Everpure Residential Filters do?

How does the H300 differ from other systems?

What can you tell me about Everpure?

What affects filter life?

What's the difference between the EF Series? What does Full Flow mean?

Returns

What if I am not 100% satisfied and want to return the product?