Our Guarantee to you
We want you to be 100% happy with your efilters order and our service, and we guarantee your satisfaction. If you have any issues whatsoever, please give us a call, send us an email or better yet, hop on Live Chat on our website. We will take care of you!
If you have made an ordering boo-boo, please connect with us within 30 days of your purchase. We will gladly make an exchange for you. We will provide you with a return goods authorization number (RGA#) and details for shipment to us. We will require you to return the original product in its original condition and packaging.
You will be required to pay the freight to us and, where applicable, any US/Canada border crossing fees. For Canadian clients, only prepaying the freight to us applies.
Warranty Claims: Everpure Heads & Manifolds come with a five-year manufacturer’s warranty against factory defects; the replacement cartridges have a one-year warranty.
If you wish to return your order due to a warranty issue, please contact us within 30 days. Please describe the problem and provide the production code from the item (a small stamp on the label up near the top (i.e. 2B3461). If the product is defective, we will gladly send you a replacement right away, freight prepaid.
Please note that in the case of warranty claims, we may ask you to hold on to the product pending direction from the manufacturer (who may want it back for inspection). We will usually make this determination within 7 days. In the event that we would like the product back, we will provide you with shipping instructions, a return goods authorization number (RGA#) and we will cover the freight.
Please include in your return package to us:
- The returned item(s) in the original condition and packaging
- Your Name, address, and telephone number
- The RGA # return authorization number
- Your original order number, found on the enclosed packing slip (optional but much appreciated!)