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Frequently Asked Questions


How do I place my order?

When will my order arrive?

How do I track my order?

What are my order form options?

What if I get an error when placing an order?

Did you receive my internet order?

What is your delivery information?


Is my online transaction secure?

Is my personal information safe with you?


What currency are your prices?


How do I choose the right filter?

How do I know when to change my Everpure filter?

My Everpure filter has some marks on the outer surface. What does this indicate?

What if the cartridge leaks after installation?

What if the filtered water appears cloudy after a new cartridge is installed?

What if my filter slows down earlier than normal?

How do I know when to replace my filter?

How do Everpure filters work?

What is unique about Everpure filters?

Which cartridge fits with what head?


What if I am not 100% satisfied?


How do I contact you?


What is your privacy statement?