Terms of Use

Please read these terms of use carefully before accessing or using our website. These terms apply to all users of the site, including without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content. By accessing or using any part of our website, you agree to be bound by those terms of service. By visiting our website and/or making a purchase of any item being sold on it, you agree to have read, understood and to abide by the Terms of service specified below or elsewhere on our website, including any that may be referenced anywhere on our website and/or available by hyperlink. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of, or access to, the website following the posting of any changes constitutes acceptance of those changes.

Privacy Policy

Information that you enter when visiting our website will be used by us to execute your order and respond to your queries. Information contained in your orders may be used for sales reports, analysis, transmitting promotional offers and marketing information. It is also used for internal record keeping and accounting purposes. However, such information is never shared with or sold to any third party for monetary or other considerations. The credit card information that you enter when making a purchase is transmitted electronically, but never stored in our system.

If you have any questions, concerns or comments about our privacy policy, feel free to contact us at info@efilters.ca

Product information

Our website may contain brochures, slides, videos and other sources of information relating to products being sold on the site. This information is being made available only for educational purposes, to keep you apprised of product features, applications, warranties, certifications, limitations etc. You should use your discretion at all times when making a decision on which product(s) is most appropriate for your personal applications/needs. You alone are responsible for ensuring accurate product selection, installation and use.

Warranty

All the products sold on our site are covered by the original manufacturer’s warranty. Product use parameters are listed on most cartridge labels, and should be followed to ensure warranty coverage. Most Drinking Water Systems would have the use and care instructions and warranty information in the box. The instructions should be followed when installing and before first use, to ensure warranty coverage

In no case shall efilters, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your purchase, installation or use of any products sold on our website, or for any other claim related in any way to your purchase and/or use of any product on our website, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Third Party Apps and Tools

Our website may use Third party apps or Tools, or may provide you with access to third party apps or tools. We have no control or influence over the functioning of these apps or tools, nor do we monitor, endorse or recommend them. You may use these apps or tools at your own risk and discretion, and no liability attaches to efilters from your use thereof.

Errors or Omissions

We have taken the utmost care to ensure that all the content on our website, including product description and pricing, are accurate, complete and correct. However, despite our best efforts some errors may creep in. In all such instances, we reserve the right to correct any such errors and cancel any orders that have incorrect pricing. The amounts paid for cancelled orders would be fully refunded.

Shipping Policy

Our shipping hours are Monday to Friday, 8:30 am to 3:00 pm ET. We endeavour to ship all in-stock orders received by 2:30 pm EST, on the same day. Orders received later in the day would be shipped on the next Business day. If we do not have stock of an item that you have ordered, we will let you know by email and also provide you with an approximate date of shipment. When we receive the product in stock, your back order will be shipped and you will be informed by email. If you choose not to wait for the back order to come in, your payment will be refunded in full and your order cancelled, at your option.

All orders $200.00 and over, will be shipped prepaid ground to most US States and Canadian Provinces. Free shipment does not apply to Newfoundland, Alaska, Puerto Rico, Hawaii and off shore locations. Please contact us for freight rates to these locations.

Free shipment is also offered for many popular products, regardless of order value, details are available on our website

We use UPS Ground for all shipments. Expedited shipping is available at an extra cost, please email us for details.

Returns Policy

If we made an error in shipment by shipping you the wrong product or wrong quantity or both, we will fix it at no cost to you. We will ship the correct product and/or quantity at our cost as soon as we are made aware of our mistake. If you wish to return a product that you had previously purchased on our website, please contact us by email at info@efilters.ca. We will provide you with a return authorization number and instructions for the return. All products being returned must be unused, in original packaging with shrink-wrapping and Cap intact, and be in re-saleable condition. It must also have been purchased within 30 days prior to the desired rate of return. Upon receipt of your request, we may, at our discretion, provide you with RGA # along with instructions for the return. A 25% re-stocking charge will be applied, and you will be responsible to pay the shipping, customs and Brokerage fees for the return. If you refuse to take delivery of an order that was properly shipped to you, and it is returned to us by the carrier, we will inspect it upon receipt. Upon inspection, if we determine that it meets all the criteria outlined above, then we would refund the original cost of the product, less the cost of shipping to and from our facility, any customs and brokerage charges that we were billed, and a restocking fee of 25% of the invoice value of the product.

If you have any questions or concerns about our Terms of Use, please email us at info@efilters.ca or call us Toll Free at 1-866-283-9919